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FAQ
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Delivery Time
As a renowned German manufacturer, we offer high-quality doorbells, mailboxes, and house numbers that are individually crafted according to your wishes. The delivery time is 1-3 business days within Germany and 3-10 days to other EU countries. For orders with multiple items, we deliver everything simultaneously as soon as the last item is ready. Customers with an online shop account can easily track their order status and stay informed at all times. Quality and customer satisfaction are our top priorities.
Shipping Providers
At Graviers Design, we rely on swift and reliable delivery. Our high-quality products leave our warehouse within just 2 business days after receiving your order. Shipping is carried out safely and promptly via DHL Parcel – including to Packstations. Once your package has been handed over to DHL, you will receive an informative email from us including your individual tracking ID. This allows you to trace the entire journey of your shipment and keep an eye on the expected delivery date.
Returns
Our priority at Graviers GmbH is to provide you with a seamless shopping experience, which also includes returns. Should you ever wish to return one or more items from your order – whether it's house numbers, elegant doorbells, or stylish mailboxes – we make the process as convenient as possible. Here’s how to proceed with a return: First, check if your return meets the required conditions, such as adhering to the return period or any customizations made. Initiate the return process by sending us an email at shop@graviers.de. Shortly after, you will receive approval for the return along with valuable information on how to proceed. Ensure careful packaging of the items to prevent damage during the return transit. Include the previously sent delivery note as an accompanying sheet in your return to ensure a smooth process. Choose a shipping service of your choice and send the return to our company address: Graviers GmbH; Hauptstraße 41, 53518 Leimbach. After a thorough inspection of your return, a credit will automatically be issued using the originally used payment method. At Graviers GmbH, we strive to ensure that your experience with us is positive from start to finish, including the return process for our high-quality products.
Assembly
For reliable and permanent attachment to your facade, we at Graviers offer a variety of options, including our mounting kit with welded sleeves for threaded pins and our high-quality silicone adhesive. Mounting kit with threaded pins and anchors: Our recommended mounting kit is ideal to ensure that your chosen product is firmly and securely attached to your facade. The plates equipped with threaded sleeves provide robust anchoring, and the installation process is straightforward. Here's how to proceed: Screw the threaded pins into the prepared threaded sleeves. Mark the positions of the holes to be drilled on your facade. Drill the holes and insert the anchors. Attach the product to the wall with gentle pressure. Reliable attachment with Graviers silicone adhesive: If you prefer a drill-free attachment, our Graviers silicone adhesive is the ideal choice. It allows for secure and permanent installation without drilling. Here's how to proceed: Generously apply the silicone adhesive – about 1 cm from the outer edge – to the cleaned backside of the item. Press the product onto the facade or wall and align it. Secure it with suitable material, such as residue-free tape, for approximately 5 hours, depending on weather and humidity. At Graviers, our goal is to provide you with versatile and reliable mounting options that ensure both safety and aesthetics. Choose the method that best suits your needs and your facade’s structure, and enjoy hassle-free installation of your items.
Personalizations
Laser Engraving: In laser engraving for house number signs, doorbell signs, and personalized mailboxes, a laser beam is used to create precise and detailed designs on the surface of the material. The laser beam selectively removes material to create contrast, depth, and texture. This allows engraving of names, numbers, logos, or individual patterns on the surfaces. Laser engraving gives the products a personalized touch and an elegant look while keeping the material itself intact. Laser Cutting: Laser cutting is used to precisely cut contours or shapes out of the material for house number signs, doorbell signs, and personalized mailboxes. The laser beam generates intense heat that melts or vaporizes the material, while a gaseous beam removes the molten particles. This allows for cutting complex shapes or designs directly into the material. With laser cutting, individual designs or fonts can be cut out to create unique and customized products. Summary: Regarding house number signs, doorbell signs, and personalized mailboxes, laser engraving offers the ability to create precise and detailed designs on the surface, while laser cutting is used to cut shapes and contours out of the material. Both technologies enable high-quality personalization and design of the products, with the choice between laser engraving and laser cutting depending on individual requirements and design preferences.
Functional cookies are absolutely necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.
Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
CSRF token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Timezone:
The cookie is used to provide the system with the user's current time zone.
Cookie settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
Cache handling:
The cookie is used to differentiate the cache for different scenarios and page users.
Information on origin:
The cookie stores the referrer and the first page visited by the user for further use.
Activated cookies:
Saves which cookies have already been accepted by the user for the first time.
CAPTCHA integration
Machine identifier:
Security token to identify the machine.
Stripe orig props:
Stripe referrer information.
Private machine identifier cookie:
Security token to identify the private machine.
Site auth:
Stripe authentication cookie.
Stripe csrf:
CSRF token.
stripe-payments.stripe_pm.name:
stripe-payments.stripe_pm.description
PayPal payments
Google Pay payments
Stripe:
The cookie is used by the payment provider to increase security when processing payments on the website.
Google Tag Manager:
Cookie von Google zur Steuerung der erweiterten Script- und Ereignisbehandlung.
Google Tag Manager:
Cookie von Google zur Steuerung der erweiterten Script- und Ereignisbehandlung.
Mollie Payment:
This cookie is used to group all events generated from a unique user session across multiple checkout pages.
Wishlist
YouTube video
Allows Google to collect personal data for online advertising and marketing.
Google Advertising
Google Ads:
Werbung Targeting
Google Ads:
Werbung Targeting
Cookies used for statistics and shop performance metrics.
Google Analytics:
Cookie von Google für Website-Analysen. Erzeugt statistische Daten darüber, wie der Besucher die Website nutzt.
Google Analytics:
Cookie von Google für Website-Analysen. Erzeugt statistische Daten darüber, wie der Besucher die Website nutzt.
Google Analytics
Service cookies are used to provide the user with additional offers (e.g. live chats) on the website. Information obtained via these service cookies may also be processed for site analysis.
chat_clientId:
Holds the client's ID, which is necessary for the identification
chat_lastPageVisit:
The timestamp on when the page was visited last.
chat_referrer:
Information about the referrer, what website the visitor came from (if any)
chat_hostedInfo:
Holds information about the visitor: their browser language, the state of the chat window (open/closed), page URLs (current, previous, visited); different timestamps (of the visit, of the automated messages, chatbot messages, when the chat was started, etc); the number of visits to the website, and other.
chat_bannedClient:
To mark clients as banned: it’s a technical implementation to protect our customers from unwanted messages
chat_disableOpenHash:
Auto disable ChatOpenHash option: it’s a technical cookie
aws_corsSupport:
It’s used for functional purposes. It’s for Cross-Origin Resource Sharing (CORS) support, enhancing security for cross-origin requests. These cookies are part of the Brevo’s servers used by Conversations. They are considered crucial for working, not optional ones
aws_loadBalancer:
Functional purposes: load balancing between different servers, ensuring the requests go to the same server for a consistent experience
Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.
Tracking
Hotjar:
Hotjar cookies are used to analyze website activities of users. The site user is identified by the cookie over several page views and his or her behavior is analyzed.
Marketing cookies are used to display advertisements on the website in a targeted and individualized manner across multiple page views and browser sessions.
Google conversion tracking:
The Google Conversion Tracking Cookie is used to track conversions on the website effectively. This information is used by the site operator to target Google AdWords campaigns.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Facebook Pixel:
The cookie is used by Facebook to display personalized advertising offers based on user behavior to users of websites that integrate Facebook services.
Shopware Analytics is an analytics service for tracking shopping behavior on this webshop, provided by shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany) in joint responsibility (see also the data protection information). The legal basis for data processing is Art. 6 para. 1 s. 1 lit. a GDPR. If data is stored locally, please refer to our privacy policy for further details on data processing.
The recipient of the data is shopware AG and IT service providers. Technologies used include local storage. The collected data includes customer group, pages visited, click paths, date and time of visit, information about the end device used (resolution, resolution density, operating system), referrer URL, information about the browser used, locale, search queries, time zone. The purpose of data collection is for marketing, analysis, and statistical purposes.
Data processing takes place within the European Union. If you have any questions about data protection, you can contact the data protection officer at legal@shopware.com. Further information can be found at https://www.shopware.com/en/privacy/website.
Stored data:
Shopware Analytics adds the following information to your browser's local storage until consent is revoked: _swa_anonymousId (a unique identifier of the visitor), _swa_userTraits (user traits of the visitor).
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